Avaya is a global telecommunications company that provides solutions in Intelligent Communication (IP Telephony, Unified Communication, Call Centers, among others), providing services and technical support to companies throughout the world, helping them to improve their services and achieve a prominent position in their area of business.
In Brazil, Avaya needed to negotiate the renewal of its lease agreement in line with market values, and to that end Avaya International Real Estate’s team retained Ocupantes.  One of the major challenges was that the property, a head office building in Chácara Santo Antônio, in São Paulo, was situated in an excellent region and in a market where prices are rising.

Based on a proposal by the lessor to increase the rent by 37%, Ocupantes’ work began by submitting analyses and reports on the market situation to the client, showing the advantages of renewal versus a move. At the end of negotiations, the increase was merely 4%, providing Avaya the benefit of a new lease at a fair price while maintaining a good relationship with the landlord.

At the end of the procedure the customer stated: “The professional conduct of Ocupantes removed any possible concern in this transaction. As soon as I retained Ocupantes, I felt that I was being truly represented and in the best possible way. Ocupantes assumed entire responsibility for conducting the project – they only involved me when necessary. That was exactly the type of service I had hoped for”.